Delivery

On all orders we try to get them to you in as quick a manner as possible.
Please see below our delivery times and charges below:

Standard Delivery: £5.00 2-3 working days
Next Working Day Delivery: £10.00 Next working day
Free Delivery on all orders over £60.00: 2-3 working days

All orders for next working day delivery must be placed before 11.45 AM Monday-Thursday

In the unlikely event that your item is out of stock when ordered your chosen delivery option will take effect from when the ordered item comes back into stock.

Returns

Refunds Policy & Returns

Please note that in some cases full refunds may not be offered on items if they have been removed from their original packaging and used in a way which has de-valued the product. In such cases, a partial refund may be offered at the discretion of Lothian Power Clean upon inspection of the returned item.

If you wish to return an item it is your responsibility to inform Lothian Power Clean within 14 days from when you received your goods, after this you have a further 14 days to return your purchase.

If goods are returned after 28 days from when you received them, a refund will ONLY be issued in the form of a credit note which will be valid for 365 days.

Items Under Warranty

We will cover return postage costs for all faulty or warranty issues* within 28 days of purchase, however, after this period it is the responsibility of the customer.

We recommend that items returned to us after the 28 day period should be sent by Recorded Delivery or equivalent service. Lothian Power Clean will not be held responsible for any damaged or uninsured returned items lost in transit sent by customers.

Missing, Incomplete or Damaged Orders

In the unlikely event that you receive damaged products or an incomplete order, please call us on 01698 889709 within 48 hours of receiving your order.