*Cleaning Equipment Scotland (CES) is a trading name of Lothian Power Clean (LPC)*


Refunds Policy & Returns

Please note that in some cases full refunds may not be offered on items if they have been removed from their original packaging and used in a way which has de-valued the product. In such cases, a partial refund may be offered at the discretion of Lothian Power Clean upon inspection of the returned item.

If you wish to return an item it is your responsibility to inform Lothian Power Clean within 14 days from when you received your goods, after this you have a further 14 days to return your purchase.

If goods are returned after 28 days from when you received them, a refund will ONLY be issued in the form of a credit note which will be valid for 365 days.

It is the customer’s responsibility to return any unwanted purchases at their own expense. Lothian Power Clean will take no responsibility for the return of the item and recommend that goods are sent via recorded delivery and insured to the full value of the item in case of loss or damage.

Items Under Warranty

We will cover return postage costs for all faulty or warranty issues* within 28 days of purchase, however, after this period it is the responsibility of the customer.

We recommend that items returned to us after the 28 day period should be sent by Recorded Delivery or equivalent service and insured to the full value of the item in case of loss or damage. Lothian Power Clean will not be held responsible for any damaged or uninsured returned items lost in transit sent by customers.

Missing, Incomplete or Damaged Orders

In the unlikely event that you receive damaged products or an incomplete order, please call us on 01698 889709 or email office@cleaningequipmentscotland.com within 48 hours of receiving your order.

Returns Address

35 Caledonian Road, Larkhall, South Lanarkshire, ML9 1EP